Privacy Policy

Last Updated: October 12, 2026

1. Introduction

This Privacy Policy explains what information NEUVEDA WELLNESS PRIVATE LIMITED ("Company," "we," "us," or "our") collects when you use the theneuveda.com website and The Neuveda mobile application (collectively, the "Service"), how we use it, who processes it for us, and the choices you have.

This Privacy Policy forms part of our Terms of Service. By using the Service, you agree to the collection and use of information as described here.

2. Information We Collect

2.1 Information you give us

  • Account details: your name, your email address, and your sign-in details. If you sign in with Google, we receive your name and email address from Google.
  • Birth details: your birth date, birth time, and birth place, if you choose to add them.
  • Quiz answers and results: your answers to our quizzes about your body and mind, your wellness goals, and the Blueprint results built from them. These are self-reported and optional.
  • Advisor conversations: the messages you send to the Advisor, its replies, and the memories it saves about you to personalize later answers.
  • Support messages: the messages you send to our support team.

2.2 Information collected when you use the Service

  • App activity: the dates you sign in, the content you like or save, your reflections, your streaks, and your badges.
  • Crash reports and diagnostics: technical information about errors and performance, such as your device model, operating system version, and app version.
  • A user ID: an identifier we create for your account to keep your data together.

2.3 Information we do not collect

We do not collect your location, phone number, postal address, contacts, calendar, photos, audio, files, payment information, web browsing history, or advertising ID.

3. How We Use Your Information

We collect and use your data only for the following legitimate purposes:

  • To provide, maintain, and improve the functionality of the Service.
  • To manage your account and provide customer support.
  • To monitor usage and analyze trends to enhance your user experience.
  • To personalize the content, results, and Advisor answers you see.

4. No Sale of User Data

The Neuveda makes a firm commitment that we do not and will not sell, rent, or trade your personally identifiable information or user data to third parties for monetary consideration, cross-context behavioral advertising, or any other valuable exchange. Your data is used solely to provide and improve the Service.

5. Where Your Data Is Stored and Who Processes It

5.1 Google Cloud Firebase

We utilize Google Cloud and its related services (such as Cloud Firestore, Authentication, and Hosting) to store and process our User Data.

  • Data Storage: Your data is stored and processed on Google Cloud’s secure infrastructure.
  • Security: We leverage Firebase Security Rules and Google Cloud’s extensive security measures to protect data integrity, confidentiality, and availability. All data is encrypted in transit.
  • Processing: While Google acts as our data processor, please refer to our processor’s terms and conditions here. The Neuveda remains the data controller responsible for determining the purposes and means of processing your data.

5.2 Other service providers

We also use the following service providers. They process data only on our behalf, to provide the Service:

  • Sentry: receives crash reports and diagnostics so that we can find and fix errors.
  • OpenRouter: provides the AI models behind the Advisor. Your Advisor messages, and the profile details needed to answer them, are sent to it to generate replies.
  • Slack: the messages you send to our support team are delivered to our team’s Slack workspace so that we can reply.

6. Data Retention and Deletion

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy.

You can delete your account, and the data stored with it, at any time in the app. If you no longer have the app, you can ask us to delete it. The steps, what is deleted, and what we keep are explained at https://theneuveda.com/delete-account.

You also have the right to request access, correction, or deletion of your personal data by contacting us via the email address provided below.

7. Changes to This Privacy Policy

We may change this Privacy Policy at any time. We will notify you of any material changes by updating the "Last Updated" date of this Privacy Policy.

8. Contact Information

If you have questions, complaints, or comments about this Privacy Policy or your data, please contact us at:

Company Address: Bengaluru, Karnataka, India - 560049

Company Email: theneuveda@gmail.com